returns

We take a lot of care and pride in hand-pouring each and every one of our candles.

Our candles are made using natural vegetable wax, namely coconut and rapeseed. These waxes are softer than other wax and have a lower melting point, this is their nature. Coconut and rapeseed wax are sustainable and burn cleanly, we think this is very important not just to our customers health but for our planet too and therefore worth the lower melting point. In hot temperatures in the summer months we advise keeping your candles out of direct sunlight. We use pure fragrance oils and eco cotton paper wicks, resulting in a candle that is cleaning-burning, true-to-scent, and long-lasting.  

If your candle doesn't burn exactly the way you think a candle should perform, please contact us using the button below so we can help you.

Please contact us before proceeding with the below.

We will exchange any faulty merchandise in its original condition within 30 days of purchase along with a copy of your original invoice :

  • List the items you want to exchange on your invoice and email us for the return address. 

You are responsible for return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return/exchange is processed.

Thank you. 

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